Frequently Asked Questions

What services do you offer?

  • Soft Play Packages

  • Mini- Medium Inflatables

  • Balloon Garlands

  • Custom Backdrops

  • Kids Table Set ups

  • Treat Bags for Kids

  • Custom table decor

  • Rolling Coolers

  • Fringe umbrella rentals

  • Table & Chairs (we set up vendor for you)

  • ECT! We are always adding on

How do I get started?

Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.

What is Soft Play?

Soft play is a fun, padded play area designed especially for babies and toddlers. Instead of hard surfaces and bulky equipment, little ones can crawl, climb, slide, bounce, and explore in a soft, safe, age-appropriate environment.

Think of it as their very own little playground—right at your party!

It keeps the littlest guests entertained while giving parents a little peace of mind. From colorful ball pits and mini slides to soft climbers and bouncers, we bring the fun directly to your celebration!

Tiny guests. Big adventures. Unforgettable memories. 

What is the age policy for soft play & our mini bouncers?

In order for our play areas to be safe for infants and toddlers, we have place and age policy of crawlers - 5 years old in the play area. 

Do you have rules for the play area and inflatables? 
Will also be posted at your event
Do you have a deposit fee?

Yes, we require a non-refundable deposit fee to reserve the date. The remaining balance must be paid at drop off. 

What forms of payment do you accept?

  • Zelle

  • Venmo

  • Apple Pay

  • Cash (for final balance)

Drop off  & what is needed

  • Adult in charge at location at scheduled time

  • Door / gate code (if needed)

  • Gate open to backyard

  • Clear from any debris or furry friend left overs…

  • Furry friends put away (we love all animals, but unfortunately our set ups do not do well with them)

  • Equipment must remain in the location where it was installed.

  • Customers may not move, rearrange, or remove any rental equipment.

  • Please notify us in advance of stairs, gates, long walks, or other access concerns.

How long is rental?

All rentals are up to 5hrs. Setup time does not count towards your rental time. Depending on your rental we will need to arrive anywhere between 3hrs ahead of time to 30min. This depends on package. We will always let you know before signing of contract how much time we will need. Please keep in mind that we have multiple parties scheduled on any given day. Additional rental hours are $50/hr. In some cases, we allow overnight pickup for indoor setups only. An overnight refundable fee of $100 is required at time of signing if this is your request.

SEVERE WEATHER

  • PLEASE STOP USE

  • PLEASE INFORM COASTAL MEMORIES ASAP

  • UNPLUG INFLATABLE

  • COVER WITH TARP AND SANDBAGS PROVIDED BY COASTAL MEMORIES

  • IN CASE OF HIGH WINDS (YOU ARE ALLOWED TO MOVE ITEMS TO DRY SAFE LOCATION) PLEASE BE SURE TO CONTACT US